Privacy Policy

Information we collect

Depending on how you use the website, we may collect your name, email address, phone number, billing and delivery address, organisation or school details, order information, enquiry content, transaction reference and technical information such as browser, device, IP address, cookies and security logs.

Payment card, UPI and banking credentials are entered with the payment provider and are not intended to be stored by us on this website.

How we use information

We use information to operate the website, process and deliver orders, provide customer support, respond to enquiries, prevent fraud and abuse, maintain security, comply with tax and legal obligations, improve the service and send marketing only where permitted or requested.

Service providers

Information may be shared only as reasonably needed with providers supporting payment processing (including Razorpay), delivery, website hosting, security, email delivery, backups, professional advice and legal or regulatory compliance. We do not sell or rent personal information.

Cookies and technical data

The website may use necessary cookies for the cart, checkout, account, security and site operation. Analytics or advertising cookies should not be activated without the appropriate notice and consent configuration.

Children

Our products are for children, but purchases and website enquiries are intended to be made by adults. We do not knowingly seek personal information directly from a child without appropriate adult involvement. A parent or guardian may contact us about a concern.

Retention and security

We retain information only for as long as reasonably required for orders, support, security, tax, accounting, dispute resolution and legal compliance. We use administrative and technical safeguards, but no internet system can be guaranteed completely secure.

Your choices and requests

You may ask about access, correction or deletion of eligible personal information, subject to identity verification and records we must retain. Email orders@thowlgames.com with “Privacy Request” in the subject.

Updates

We may update this policy when the website, providers or legal requirements change. The latest version will be published on this page.